Career Seekers: Career Search: Project Coordinator

Project Coordinator

Madison, WI

Job duties in a few tidy bullet points:

  • Assists the Product Manager and Director of Product Management with development, implementation, and support of the assigned products: Content Management System (template websites) and AppEngine (forms)
  • Provides tier 1 support for administrative users and tier 2 support for end users of the template websites and forms
  • Uses data from support tickets to identify and propose improvements to the products, documentation, and processes
  • Develops subject matter expertise in configuration options for the assigned products
  • Assists the Product Manager and Director of Product Management in development of AppEngine prototypes
  • Performs scheduled maintenance updates for websites and forms, as requested by the partner
  • May lead the implementation of template websites and forms requiring the generation of status reports, timelines, administrative user training, and launch
  • Assists the Product Manager with product upgrades including regression testing, scheduling, and external customer communications
  • Maintains primary responsibility for continually updating the Webmaster’s website, which is a communication and training portal for administrative website users, to remain relevant
  • May function as the project manager for internal WIN projects, which includes documentation of scope, development of timeline, development of a communication plan, and coordination of multiple divisions for project completion

You will definitely need all this:

  • Must display a positive attitude and patience in dealing with customers with varying technical experience or knowledge
  • Excellent listening skills to accurately assess requests and information provided by partners
  • Self-motivated with the ability to multi-task, prioritize tasks and deliver results to ensure timely follow-up and follow-through
  • Desire and ability to work in a fast-paced, highly flexible and entrepreneurial environment
  • Must possess strong analytical and problem-solving abilities
  • Must display initiative to help identify opportunities for improvements based upon customer feedback
  • Proficient with the Microsoft Office Suite
  • Exposure to a CMS system in a professional environment is strongly preferred
  • Excellent written and verbal communication skills
  • Must be self-motivated and proactive